In this article we'll cover
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Server Errors
Most server error issues stem from devices with ad blockers or security plugins, extensions, or software. If you are using one of these, please try the following steps:
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Disable the extension/software
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Go to yogainternational.com
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Do a hard refresh
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Attempt Login again
The above troubleshooting should allow you to log into your account successfully. If you're still experiencing issues, please ensure you've done the following as well:
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You're accessing our site on Google Chrome or Safari and running the most recent version of either browser.
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You've cleared your browser's history/cache.
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Blocked Errors
It may seem a bit scary to try accessing our website at www.yogainternational.com and be greeted by a different page, link, or message claiming our website is suspicious or potentially malicious. We can assure you with 100% confidence that there is no threat of data loss or the possibility of downloading viruses when accessing Yoga International.
What to do when this message comes up, you can continue to our site by clicking the button that says something similar to "Click here if this website is safe" or "Click here if blocking this page is a mistake."
Another helpful thing not only to allow access back to our page but also to protect you further would be to update your virus protection software often. Not only will it protect you as you continue to access the web, but some older versions of anti-virus may flag specific sites as untrustworthy. If you update your software, they may no longer give you issues as you try to access your favorite pages.
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Troubleshooting Next Steps
If you're still running into issues we recommend using the following troubleshooting steps
- Ensure your internet connection (4 Mbps and above, check speed here)
- Use either Safari or Chrome as your web browser and ensure you're using the latest version
- Delete your browser history and clear your cache and cookies
- Remove any ad blocker, virus protection software , or extensive privacy settings when viewing our site, as it can block pop-ups that are necessary for viewing our site
If for any reason these tips don't resolve your issue please reach out to our support team immediately so that we can look further into this. When you reach out please be sure to include the following information in your message so that we can more quickly get to the bottom of the issue
- Let us know that you've already tried our troubleshooting tips in this article
- Please provide us with the device you're experiencing the issue on and the web browser you're using
- Your location
- Any specific error messages or screenshots you may have of what's occurring for you on the site