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App and Mobile Device Troubleshooting Support

  • Updated

In this article we'll cover: 

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Mobile App Log In Issues

If you're experiencing difficulties logging in, please reset your password so that it does not include any special characters. Sometimes our app's system has a hard time recognizing certain special characters. We recommend removing them completely from your password.

 

You can also access your membership on our mobile site. To view your membership on our mobile site, please:

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Mobile App Troubleshooting Tips 

If the app is running slowly, is frozen, or won't load, follow the steps below for your device type: 

 

iOS (iPhone, iPad, iPod Touch)

First, make sure you have the latest version of the app. 

  1. Visit the App Store and look to see if Yoga International has an update 
  2. Update the app to the latest version 

If this doesn't help, we recommend removing the app, restarting your device, and reinstalling the app. We also recommend your device has the latest software update. 

  1. From your home screen, uninstall the app by holding down on the app icon until it starts wobbling. Then, tap on the "X" in the top left corner of the icon to delete.

  2. Turn your iPhone off and then back on. This step is very important.

  3. Download the app again by visiting the App Store and searching for "Yoga International."

  4. Tap the cloud icon or "Install" to re-download

  5. Sign back into your app

 

ANDROID (smartphone or tablet)

First, make sure you have the latest version of the app. 

  1. Visit the App Store and look to see if Yoga International has an update 
  2. Update the app to the latest version 

If this doesn't help, we recommend removing the app, restarting your device, and reinstalling the app. We also recommend your device has the latest software update

  1. Uninstall the app by going to the Google Play Store and searching for "Yoga International." Press the "Uninstall" button on the Yoga International screen

  2. Turn your device off and then back on. This step is very important

  3. Download the app again by visiting the Play Store and searching for "Yoga International"

  4. Tap the "Install" button on that screen to re-download

  5. Sign back into your app

 

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Mobile App Language Setting Troubleshooting 

If your app is showing in Spanish rather than English, click the three lines in the bottom right corner of the app, hit the world icon for Language, and select your preferred language. This will automatically reflect within the app.

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Mobile Website Troubleshooting Tips 

If you're having an issue with your mobile browser (tablet or phone), we recommend:

  • Using the latest version of Google Chrome or Safari as these browsers are the most compatible with our site and video players

  • Delete your browser history and clear your cache and cookies.

 

Below are steps for deleting your browser history and clearing your cache and cookies by device: 

 

Android

  1. Open your browser.

  2. Android browser: Go to Menu > More > Settings or Menu > Settings > Privacy & Security. Chrome: Go to Menu > Settings > Privacy.

  3. Android browser: Tap Clear cache, Clear history, and Clear all cookie data as appropriate.

 

iPhone

  1. Go to Settings (the app with the gear icon). ...

  2. Scroll down until you see Safari. ...

  3. Tap on Clear History and Website Data.

  4. A message warns you that clearing your cache will remove history, cookies, and other browsing data.

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TV App Troubleshooting Tips 

If you find the TV App is running slowly, is frozen, or won't load, here are a few troubleshooting tips we recommend:

 

FireStick

Troubleshooting Overview

Standard solutions if the App Crashes or Won't Load on Your Fire TV Device:

  • Clear the app cache and data.

  • Uninstall and reinstall the App.

  • Restart your Fire TV device. Press and hold the Select and Play/Pause buttons simultaneously for 10 seconds.

 

Apple TV

Be sure you're running the most recent software update.

  • Uninstall and reinstall the App on your Apple TV

  • Restart your device.

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