Our dedicated team works to ensure your experience on the website is a great as possible but sometimes something can happen that causes an issue. If you're running into issues of any kind on the site, we recommend using the following troubleshooting steps
- Ensure your internet connection (4 Mbps and above, check speed here)
- Use either Safari or Chrome as your web browser and ensure you're using the latest version
- Delete your browser history and clear your cache and cookies
- Remove any ad blocker, virus protection software , or extensive privacy settings when viewing our site, as it can block pop-ups that are necessary for viewing our site
If for any reason these tips don't resolve your issue please reach out to our support team immediately so that we can look further into this. When you reach out please be sure to include the following information in your message so that we can more quickly get to the bottom of the issue
- Let us know that you've already tried our troubleshooting tips in this article
- Please provide us with the device you're experiencing the issue on and the web browser you're using
- Your location
- Any specific error messages or screenshots you may have of what's occurring for you on the site